Shipping policy
Shipping Policy
At Smartshake.com we understand that timely and reliable delivery of your orders is essential to providing you with the best shopping experience possible. Our shipping policy outlines how we process, ship, and deliver your products, including important details regarding international shipping, order tracking, and delivery times. Please read through this policy carefully before making a purchase.
Processing Time
Once we receive your order, we strive to process it as quickly as possible. Our typical order processing time is between 1-2 business days, depending on product availability and the volume of orders we are receiving. Orders placed during peak shopping seasons (e.g., holidays, sales) may take slightly longer to process.
Once your order has been processed, you will receive a confirmation email, along with tracking information to help you monitor the status of your shipment.
Shipping Methods & Rates
We offer a variety of shipping options to accommodate the needs of our customers. Below is a breakdown of the available shipping methods, along with associated costs:
Domestic Shipping.
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Standard Shipping:
Estimated Delivery Time: 1-3 business days
Shipping Rate: Specified at checkout. -
Expedited Shipping:
Estimated Delivery Time: 1-3 business days
Shipping Rate: Specified at checkout. -
Next Day Delivery:
Estimated Delivery Time: 1 business day (Next Day)
Shipping Rate: Specified at checkout.
International Shipping
We also offer international shipping to most countries around the world. International shipping times and costs depend on the destination, the shipping method chosen, and the size and weight of your order.
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Standard International Shipping:
Estimated Delivery Time: 2-7 business days
Shipping Rate: Specified at checkout. -
Expedited International Shipping:
Estimated Delivery Time: 2-5 business days
Shipping Rate: Specified at checkout.
Shipping Costs
Shipping costs are determined based on the weight of your order, the shipping method selected, and your delivery address. During checkout, you will be presented with a selection of available shipping options and the associated costs. If your order exceeds a certain threshold, you may qualify for free shipping. Please see the "Free Shipping Eligibility" section below for more details.
Free Shipping Eligibility
To provide our customers with added value, we offer free shipping on eligible orders. To qualify for free shipping, your order must meet the following conditions:
- Your order must exceed the minimum threshold before tax.
- Free shipping is available for standard shipping only (expedited or next-day delivery will incur additional charges).
- Free shipping may not be available for certain heavy or oversized items, or for international orders.
You will be notified of your eligibility for free shipping during the checkout process.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your package through the carrier’s tracking system. You can enter your tracking number on the carrier’s website (e.g., FedEx, UPS, DHL) to get the most up-to-date information about your shipment.
Please note that tracking updates may take up to 24 hours to reflect once the carrier picks up the package. If you have any questions or concerns about your shipment, feel free to contact our customer support team at shop@smartshake.com.
Shipping Restrictions
While we strive to ship to as many locations as possible, there are a few restrictions to be aware of:
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International Shipping Restrictions:
Due to customs regulations, we are unable to ship certain products to specific countries. If there is a restriction on shipping to your country, you will be notified during checkout. -
Shipping to P.O. Boxes:
We are able to ship to P.O. Boxes for certain orders. However, if your shipping address is a P.O. Box, please select the appropriate shipping method during checkout. Some shipping services (such as expedited or next-day delivery) may not be available for P.O. Boxes. -
Oversized or Heavy Items:
Some items that are unusually large or heavy may have additional shipping fees or require special shipping methods. These items will be clearly marked during checkout.
Delivery Times
While we aim to provide accurate delivery estimates, please note that delivery times are estimates only and may vary depending on the carrier, location, and other factors (e.g., weather, holidays, etc.).
Please also keep in mind that the following events may affect delivery times:
- Delays due to holidays
- Unforeseen weather events
- Carrier delays
- High shipping volume (e.g., during peak seasons like Black Friday, Christmas, etc.)
If your package is delayed or you encounter issues with delivery, please contact our customer support team for assistance.
Damaged or Lost Packages
We take great care in packing and shipping your order to ensure it arrives in perfect condition. However, in rare cases, packages may be damaged during transit or lost by the carrier.
If you receive a damaged package, please contact us immediately at shop@smartshake.com. You will need to provide us with the following details:
- Your order number
- A description of the damage
- Photographs of the damaged product and packaging
We will work with the carrier to investigate the issue and resolve the matter as quickly as possible.
If your package is lost or tracking shows it was never delivered, please reach out to us and we will assist you in filing a claim with the carrier. Depending on the situation, we may offer a replacement or refund.
Customs Duties and Taxes
For international orders, please note that you, the customer, are responsible for any customs duties, taxes, and fees that may apply upon arrival in your country. These fees vary depending on the destination and the value of the goods being shipped.
Before completing your order, please check with your country’s customs office to understand any potential import duties or taxes that may be applied to your order.
Changes to Shipping Information
If you need to make changes to your shipping address after placing an order, please contact us as soon as possible at shop@smartshake.com. If the order has already been processed and shipped, we will not be able to change the shipping address. However, we will assist you in any way we can to ensure your package reaches you.
Customer Service & Support
If you have any questions about shipping, delivery times, or need assistance with your order, please don't hesitate to get in touch with us:
- Email: shop@smartshake.com
- Phone: [Insert Phone Number]
- Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
We are committed to providing you with the best service possible and will do our best to resolve any issues you may encounter.
Conclusion
We hope this shipping policy provides you with all the information you need to make your shopping experience with us as smooth and hassle-free as possible. From free shipping options to international delivery, we aim to provide fast and reliable service. If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for shopping with [Your Store Name], and we look forward to serving you again soon!