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Terms & Conditions

General Terms

To shop at smartshake.com, you must be 18 years of age, or have a guardian's permission. When ordering products, you enter into a contract with Smartshake. All the products on our website are meant for immediare delivery, and all of our prices include tax inside the EU and exclude tax outside the EU. We strive to reproduce reality as accurately as possible in regard to color and proportion, but cannot guarantee that the images on this website exactly reflect the real appearance of the products.

Right of return

If you regret your purchase, or a product from your order, you must let us now within 14 days of receiving the products. For your return to be approved, the product must be undamaged, unused, and inside its original packaging. As a customer, you assume the risk of delivery, including any damage or misdelivery. Once we receive the return and confirm that the product is intact, we will refund you within 14 days, and notify you of the return. Please note that we are not able to retrieve parcels from post offices, if the package goes to a post office it will be returned to you as a sender.

Force Majeure

If any of the following events were to disturb the delivery or sale of your order, Smartshake AB is not obligated to complete its contracts: Strikes, war, national states of emergency, sabotage, natural disasters, abnormal market downturns, actions by the government, criminal activity targeting the company, major accidents, blockades.

Damages during transportation

If you discover damages to your package when retrieving it at the postal service location, you are to immediately notify the postal employee. If you discover damages later, send an email to our Customer Support at info@smartshake.com. The customer is responsible for any damages that may occur during return shipping.

Corporate information

Smartshake AB 
Järnmalmsgatan 2
SE-721 32 Västerås 
Sweden 
Ph: +46 21 444 10 90
Company registration number: 556687-1959  

Privacy notice

Read Smartshake´s Privacy notice. By completing purchases through Smartshake, you approve these terms and conditions. We reserve the right to alter any of the terms.

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